First time but definitely not the last

I have been a President's Club member since 2007 but never had the opportunity to experience the great service that Fairmont provides.  I have a semi-valid excuse, having been accumulating Lifetime Platinum status with three other hotel chains along the way and spending half my life in hotels.  Great you say?  Not exactly, it is a chore and I no longer have to contemplate that chore, being retired and ready to travel for leisure.

My first Fairmont experience was last weekend at the San Jose CA hotel.  Check in was effortless and the person checking us in could not have been more accommodating, offering a top floor larger room for no additional cost. The welcome set the tone for an overnight experience like no other that I have had in recent years.  There was no question too difficult, no request too mundane for the staff to handle.  Every detail was promptly and efficiently taken care of.

Hotels are buildings, and for some chains, the building has more personality than the staff.  This was not the case at this hotel.  Every member of the staff went the extra distance to ensure our stay was memorable.

So, I feel welcome at Fairmont, and will make sure that when I can, I repeat the experience again and again.